Returns and Exchanges

Due to the nature of our products, we do not offer refunds. While we believe completely in the quality of our products, I cannot resell items that have left our studio. For this reason, all sales are final. If you are in debate about which product to order, please contact us prior to placing an order. Unbelievable Skin Care products are in perfect condition when prepared for shipment; however if there is a problem with your order due to shipping damage, please contact us within 24 hours of receipt. We will make every effort to correct the situation if the item is received damaged or compromised. Please call 937-423-4039 or email pamela@unbelievableskincare.com.

 

Shipping

Orders may take 5 to 10 business days for production and shipping. Items will be shipped USPS priority mail.  You will receive an email confirmation or phone message with a tracking number once your item has shipped. No handling charge.

 

International Shipping

We do not currently ship outside of the U.S. We apologize for any inconvenience this may cause.

 

Availability

Due to our desire to provide customers with top quality products, all products are made fresh and in small batches. This process keeps inventory low.  Because we formulate in small quantities,  you can be sure your purchase has not been setting in a warehouse waiting to be shipped. Your orders will be freshly made to order.

 

Special Orders

Do you have a particular skin concern? We would be happy to customize the skin care product(s) of your choice with the blend of essential oils best suited for you. Please understand that customizing particular products may mean a variation of price per the blend of oils required for your skin concern.

 

Payment

We accept money orders, checks, pay pal and credit cards. If you use PayPal/Credit Cards, you will have 48 hours to purchase before the order is canceled. For other payment methods, such as checks or money orders,1 week is given to receive payment.

 

If you would like to pay by credit card, choose the PayPal option in checkout. Pay pal is a third party credit card processor. You do not need a PayPal account to use the service. 

 

Privacy

We respect your privacy and will not share your information with anyone. Personal information is collected exclusively to complete secure transactions, ship products, and to provide quality customer service.

 

Pricing

Please note that due to the use of natural products and the highest quality essential oils, prices are subject to change without notice.

© 2019 Unbelievable Skin Care, LLC                                                        

pamela@unbelievableskincare.com

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