Due to the nature of our products, we do not give refunds. While we believe completely in the quality of the Unbelievable Skin Care line, we cannot resell items that have left our studio. For this reason, all sales are final. If you are in debate about which product to order, please contact us prior to placing an order. Our products are in perfect condition when prepared for shipment. If there is a problem with your order due to shipping damage, please inform us within 24 hours of receipt. We will make every effort to correct the situation if the item is received damaged or compromised.